Shopping from the UK? Check out our UK Door-to-Door Program.
Contact Us
COBRA is located in upstate, NY, about 3 hours north of New York City and 2 hours from the Canadian border. You can contact us via phone at 518-741-4300 or e-mail at [email protected].
Physical Address
Use this address for any packages or RMA's.
COBRA Firing Systems
16 Commerce Park Drive
Gansevoort, NY, 12831
United States
518-741-4300
Payment Address
Use this address for checks or paper mail only.
COBRA Firing Systems
100 Castleberry Court
PO Box 318
Milford, OH, 45150
United States
518-741-4300
Canadian Office
Office visits by appointment only.
COBRA Firing Systems
300 Rossland Rd E #409
Ajax, ON, L1Z 0M1
Canada
289-277-6473
COBRA Help Portal
help.cobrafiringsystems.com
The COBRA Help Portal is an excellent place to get information on your COBRA gear, as well as provide answers to commonly asked questions. It is always evolving and growing as new products are released.
U.S. Based Phone / Text Support
518-741-4300 (9am - 5pm EST, Mon - Fri)
We are friendly voices for customers who need help. If we don't pickup, please make sure to leave a message, and we'll call you back right away. Additionally, you can text this number to chat with an agent.
International WhatsApp Support
518-741-4300 (9am - 5pm EST, Mon - Fri)
WhatsApp is integrated into our backend support system. International clients can feel at ease using WhatsApp to connect with COBRA Sales & Support Staff via text message. If we don't respond right away, make sure to leave your email address and/or phone number, and we will get back to you right away.
UK Support
+44 131 381 2546 (9am - 5pm EST, Mon - Fri)
This contact number is a local UK line for the convenience of our British customers. Rest assured, you'll be connected with the same dedicated COBRA Support Team, providing world-class service no matter your location.
COBRA Live Chat
9am - 5pm EST, Mon - Fri
Use our chat icon at the lower right corner of the website to chat with a COBRA Sales & Support representative. If we don't respond right away, make sure to leave your email address and/or phone number, and we will get back to you right away.
Emergency 24/7 Support
929-930-6868
COBRA offers a 24-hour support system for on-site emergencies. If you are on a shoot site and encounter a show-stopping issue, please reach out to us via phone at 929-930-6868 with your name, contact number, and a brief description of your issue. A technician will contact you within 5 minutes. We ask that you please only use this service if you are on a shoot site and need immediate support. Please do not use this service for general support. Instead, use one of the other contact methods and note your urgency.